Terms & Conditions, Refund Policy, and Privacy Policy for the FISAT Canteen pre-order service.
All food orders must be placed in advance through the designated platform (website/app/WhatsApp) within the specified time.
Orders for the day must be placed before the daily cut-off time. Orders placed after the cut-off will be processed for the next available slot.
Full payment must be made at the time of placing the order. Orders will be confirmed only after successful payment.
Orders can be cancelled only before the cut-off time.
Refunds (if applicable) will be processed within 5–7 working days.
No cancellation or refund after food preparation begins.
Menu items are subject to availability. The canteen reserves the right to substitute or cancel items due to stock or operational issues.
Customers must collect their orders at the selected time slot.
Delays in pickup may affect food quality, and the canteen is not responsible for such delays.
Delivery (if available) will be done within the estimated time, subject to conditions.
We maintain high standards of hygiene and quality. Any concerns must be reported immediately upon receiving the order.
Customers are responsible for informing us of any food allergies. The canteen is not liable for allergic reactions if not informed in advance.
Changes to orders are allowed only before the cut-off time.
Customers must provide accurate details (name, contact number, order details). Incorrect information may lead to order issues.
The canteen reserves the right to refuse or cancel any order due to misuse, fraudulent activity, or unforeseen circumstances.
Prices are subject to change without prior notice.
The canteen shall not be held responsible for delays or failure due to events beyond control (natural disasters, strikes, etc.).
Refunds will be considered only under the following conditions:
Refunds will not be provided in the following situations:
Refunds will be processed to the original payment method
Partial refunds may be issued if only part of the order is unavailable or incorrect
If there is a complaint about food quality, it must be reported immediately at the time of delivery/pickup
Valid complaints may be eligible for refund or replacement after verification
In case of double payment, the extra amount will be refunded after verification
The canteen reserves the right to refuse refund requests if:
For any refund-related queries, customers can contact:
The platform collects the following types of information:
We use the collected information for the following purposes:
We implement appropriate security measures to protect your information:
We do not sell, trade, or share your personal information with third parties except:
The App uses the following third-party services:
You have the right to:
The platform is intended for use by college students and staff of FISAT who are 18 years of age or above. We do not knowingly collect personal information from children under 13 years of age. If such data is identified, it will be deleted promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes through the platform or via email. Your continued use of the platform after changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, please reach out: